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JRI Orthopaedics Ltd has been recognised for exceptional customer service with an investor in customers IIC Award

31st January 2015 | JRI News
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Investor in Customers (IIC) provides an independent, academically approved, benchmark that delivers detailed analysis and insights to help create an environment of continuous development.

IIC tests standards of customer service by asking customers for open and honest feedback.

We, at JRI Orthopaedics Ltd., are delighted to have been rated 8.29 out of 10 by our customers, earning the top 3 star accreditation from IIC, in this our first assessment.

Our Customers told us that:

  • JRI is a respected provider of high quality products,
  • JRI is easy to do business with, taking ownership to resolve issues if things do go wrong,
  • THEY SEE ‘PERSONAL SERVICE’ AS A KEY DIFFERENTIATOR IN THE MARKET AND HIGHLIGHT JRI’S COMPETITIVE ADVANTAGE IN THIS AREA,
  • THEY TRUST US TO BEHAVE WITH FAIRNESS, INTEGRITY AND HONESTY.

Commenting on the award, Howard Widdall, Sales and Marketing Director said, “This award highlights our commitment to providing the highest standard of customer service in our sector. It recognises the dedication of all of our employees to continuously improving the services we offer.”


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